Cancellation Policy , shipping Policy & Delivery Policy

Order Cancellation by Customer: Before Shipment:

1. Order Cancellation by Customer:

Before Shipment:

1. Order Cancellation by Customer:

Before Shipment:

Customers may cancel their order for any reason before the order is shipped.

To cancel an order, please contact our customer service team with your order details at [contact details].

If the order is canceled before shipment, a full refund will be issued to the given Account of any Bank.

After Shipment:

Once an order has been shipped, it cannot be canceled. However, customers can initiate a return following our Return Policy.

2. Order Cancellation by Us:

We reserve the right to cancel any order at our discretion for reasons including, but not limited to:

Suspected fraudulent activity.

Out-of-stock items.

Incorrect pricing due to typographical errors.

Issues with customer’s payment method.

In such cases, we will notify the customer via email or phone and provide a full refund.

3. Refund Process:

Refunds for canceled orders will be processed within 5-7 business days from the cancellation date.

Refunds will be issued to the Account of any banks given during the payment time.

Depending on the customer's bank or payment provider, it may take additional time for the refund to reflect in the account.

4. Non-Cancellable Orders:

Customized or personalized items cannot be canceled once the order is placed, as production begins immediately.

5. How to Cancel an Order:

To cancel an order, please follow these steps:

Log in to your account on our website.

Go to ‘My Orders’ and select the order you wish to cancel.

Click on the ‘Cancel Order’ button and follow the instructions.

Alternatively, contact our customer service team with your order number and cancellation request.

6. Contact Information:

For any questions or assistance regarding cancellations, please contact our customer service:

Email: support@jioxpress.in

Live Chat: Available on our website during business hours.

7. Policy Changes:

We reserve the right to update or modify this cancellation policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

By placing an order with us, you agree to this cancellation policy.

Shipping policy:

We understand how important it is to receive your order quickly and safely. Please review our shipping policy below for clear information on delivery timelines and expectations.

Orders typically arrive within 3 business days after being shipped. Please note that this is an estimated timeframe and delivery times may vary depending on your location and the shipping method chosen.

Please ensure you enter the correct shipping address at checkout . Once your order has been shipped, we cannot change the delivery address.

Delivery Policy : 

We normally despatch all our orders within 48-72 hours of receiving the order. We deliver the products throughout the world using our logistic partners DHL, Blue Dart, Speed Post, and for domestic delivery using established Local Couriers depending upon the destination. Depending on the geographic location of the customer it may take about 3 to 12 working days to deliver the product to the customer door.

The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them. Customers are recommended to place an order early on if they have a deadline to meet. Apart from the shipping time, in case the product has to be tailored to meet the customers requirement, it shall need time for production, which varies from 15 days to 20 days depending on the production requirement and quantity ordered.

Domestic Orders:

The following conditions are applicable for shipping within India.

No Free shipping unless otherwise stated during an offering on the website.

Shipping charges as applicable shall either be there on the site or intimated to the customer if required at the time of placement of order.

Delivery Time: 9:00 AM – 5:00 PM (IST) during Business Days i.e., Monday to Friday only,

We appreciate our customers buying during Holidays, and we make all efforts to ship the goods during Holidays, but we do not guarantee shipping or deliveries during public holidays.

Express shipping charges would be additional and free shipping would not be applicable for Express shipping requests.

Request our customers to plan their shopping & delivery in advance to avoid delays.

International Orders:

The following conditions are applicable for shipping International Orders.

Shipping charges are additional for international orders as applicable and shall differ from country to country and service providers..

We will chose reputed Shipping Service providers / Courier companies such as DHL / FedEx / TNT / DTDC / ICL / First Flight / Professional Couriers, etc. We have special arrangements with a few the providers for giving the best shipping price to our esteemed customers.

International Shipping charges are at actual charges collected by the 3rd Party.

 Express shipping charges would be additional and free shipping would not be applicable for express shipping requests.

Mandatory Requirements for shipping:

Customers are responsible for providing Shipping details which should include Proper Name, address with City / State/ Country, Postal code, Land Marks if any and also Telephone numbers with an alternate numbers to ensure proper delivery.

SSIL will make all efforts to deliver your purchased items in minimum time possible, but we will not be responsible for any Loss/damage due to natural calamities, accidents, mistake by shipping service provider.  

 SSIL shall and cannot be liable for any damages/loss due to lack of proper shipping information.

At the time of delivery, if you are not available to receive the parcel, the courier company would get in touch with you to arrange for re-delivery or you can pick it up from their office location. In case if you have provided the office address, due to security reasons products might get delivered at the security desk itself, so please make sure you (are aware of this) & check with the security desk.

We do not take responsibility for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Customs Duty: For international deliveries, please note that the courier company would bill any kind of customs or duties as applicable for the ordered items separately to the customer at the time of delivery which will depend on the rules and regulations of the country. The duties and taxes are not included in the price of the product. Please note that, duties and taxes if any are to be borne be by the customer only.